Refund Policy
Refund & Return Policy
At Virtrue, customer satisfaction is important to us. Please review our return and refund policy below.
Supplements
Due to the nature of dietary supplements, opened or used supplement products are not eligible for return or refund solely due to personal preferences or a change of mind.
Unopened supplements may be returned within 30 days of delivery for a refund or exchange, provided that:
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The product is unused and in its original, sealed packaging.
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The product is in its original condition.
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Proof of purchase is provided.
Customers are responsible for return shipping costs for change-of-mind returns. Original shipping charges are non-refundable unless otherwise required by law.
Refunds will be issued to the original payment method after the returned product has been received and inspected.
If a supplement arrives damaged, defective, or incorrect, please contact us at support@virtrue.gg so we can review the issue and arrange an appropriate resolution.
Please contact us before sending any products back to obtain return authorization and instructions.
Damaged, Defective, Missing, or Incorrect Items
We want every Virtrue order to arrive correctly and in good condition.
If your order arrives damaged, defective, contains an incorrect product, or is missing an item, please contact us at support@virtrue.gg, preferably within 15 days of delivery.
Please include your order number, a description of the issue, and photos when applicable.
We'll review the situation and work toward an appropriate resolution, which may include a replacement, refund, or other solution depending on the circumstances.
Customers will not be responsible for additional shipping costs when we provide a replacement due to an error on our part or a verified product defect.
Nothing in this policy limits your rights under applicable consumer protection laws.
Coffee, Food & Other Non-Supplement Products
Coffee & Food Products
Unopened coffee and other packaged food products may be returned within 15 days of delivery, provided they are unused, sealed in their original packaging, and in their original condition.
Customers are responsible for return shipping costs for change-of-mind returns. Original shipping charges are non-refundable unless otherwise required by law.
Opened or partially consumed food products are not eligible for return or refund solely because of personal taste preferences.
If you're unhappy with a product's flavor, please contact us. While refunds or store credits are not guaranteed for taste preferences, we may offer a courtesy store credit at our discretion.
Damaged, defective, spoiled, or incorrect products will be addressed under our Damaged or Incorrect Items policy.
Apparel & Accessories
Unused apparel and accessories may be returned within 15 days of delivery, provided they are in their original condition and packaging.
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
Please contact support@virtrue.gg before returning any product to obtain return instructions.
Return Process
To request a return or exchange, please contact us at support@virtrue.gg with your order number and reason for the return.
Our team will review your request and provide return authorization and shipping instructions if your order is eligible.
Please do not send products back without contacting us first, as return addresses and procedures may vary depending on the product.
Customers are responsible for return shipping costs for change-of-mind returns unless otherwise stated in this policy or required by law.
Once an eligible return is received and inspected, we will process the applicable refund or exchange.
Approved refunds will be issued to the original payment method. Please allow additional time for your payment provider to post the refund.
Shipping & Delivery
Shipping and delivery estimates are provided for informational purposes and may vary due to carrier delays, weather, or other circumstances beyond our control.
If your order is significantly delayed, lost, or has not shipped within the promised timeframe, please contact us at support@virtrue.gg so we can review the situation.
Refunds, cancellations, and other resolutions will be handled in accordance with our Shipping Policy and applicable consumer protection laws.
Our Customer Satisfaction Commitment
We take pride in our products and want you to feel confident shopping with Virtrue.
If you're genuinely disappointed with a purchase, please contact us at support@virtrue.gg. We'll review your concerns and do our best to find a fair solution.
For products that cannot be returned after opening, including dietary supplements, we may offer a courtesy store credit at our discretion.
Courtesy credits are not guaranteed, and this commitment does not change our standard return eligibility requirements or limit any rights you may have under applicable law.
Contact Us
If you have any questions about returns or refunds, please contact us: