Refund Policy
Refund & Return Policy
At Virtrue, customer satisfaction is important to us. Please review our return and refund policy below.
Supplements
Due to the nature of dietary supplements, opened or used supplement products are not eligible for return.
Unopened supplements may be returned within 30 days of purchase for a refund or exchange, provided that:
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The product is unused
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The product is in its original, unopened packaging
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Proof of purchase is provided
Refunds are issued to the original payment method once the return is received and inspected.
Shipping costs are non-refundable unless the return is due to an error on our part.
Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect product, please contact us within 15 days of delivery.
We will provide a replacement or refund at no additional cost once the issue is verified.
Non-Supplement Products (Apparel, Accessories, Coffee, etc.)
Non-supplement products may be returned within 15 days of delivery, provided the item is unused and in original condition.
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Return Process
Please contact our support team before sending any items back. Returns sent without prior authorization may not be accepted.
Returns must be shipped to
Virtrue
Returns - (Order #)
24 Great Pond Rd
Simsbury CT 06070
Shipping & Delivery
Delivery dates are estimates only. Virtrue is not responsible for delays caused by carriers and does not issue refunds for missed delivery estimates.
Contact Us
If you have any questions about returns or refunds, please contact us:
📧 support@virtrue.gg
📱 512-550-7285 (text only)