Shipping Policy
At Virtrue, we work hard to process and ship orders as quickly and accurately as possible.
Order Processing
Orders are typically processed and shipped within 1–5 business days, excluding weekends and holidays.
Many orders, including our specialty coffee, may ship sooner. Certain products, including made-to-order supplements or items, may require additional processing time.
Once your order ships, you will receive a shipping confirmation email with tracking information.
Please note that processing times are separate from shipping transit times. Delivery estimates are provided at checkout when available.
Shipping Rates & Delivery Times
Shipping rates and delivery estimates are calculated at checkout based on your location and selected shipping method.
Delivery times are estimates provided by the carrier and may vary due to factors outside our control.
Shipping Carriers
We ship orders using trusted third-party carriers such as USPS, UPS, or other regional carriers, depending on the product and destination.
Shipping Delays
While we work hard to ensure timely delivery, occasional delays may occur due to carrier disruptions, severe weather, or other circumstances beyond our control.
Once an order has shipped, delivery estimates are provided by the carrier and are not guaranteed unless expressly stated otherwise.
If your order is significantly delayed, please contact us at support@virtrue.gg so we can help investigate the issue.
If we are unable to ship your order within the promised timeframe, we will notify you and provide cancellation or refund options as required by applicable law.
Refunds for shipping delays are handled in accordance with our Refund Policy and applicable consumer protection laws.
Incorrect Addresses
Please double-check your shipping address before completing your purchase.
If you notice an error after placing your order, contact us as soon as possible at support@virtrue.gg. We will do our best to update the address before your order ships, but changes cannot be guaranteed.
Once an order has shipped, address changes may not be possible.
Orders returned to us due to incorrect or incomplete addresses may be subject to additional shipping charges if the customer requests reshipment.
If an order is lost or delayed because of an incorrect address provided at checkout, please contact us so we can review the situation and determine what options are available.
Damaged, Missing, or Incorrect Orders
We want every Virtrue order to arrive correctly and in good condition.
If your order arrives damaged, contains an incorrect item, or is missing an item, please contact us at support@virtrue.gg, preferably within 15 days of delivery.
When contacting us, please include your order number, a description of the issue, and photos if applicable.
If your package is marked as delivered but you haven't received it, please check around your delivery location and contact the shipping carrier for additional information. For USPS deliveries, we recommend contacting your local post office, as they may be able to confirm where your mail carrier left the package.
If you're still unable to locate your order, please contact us at support@virtrue.gg. We'll review the situation and assist where possible.
We'll review each situation and work toward an appropriate resolution, which may include a replacement, refund, or other solution depending on the circumstances.
Nothing in this policy limits any rights you may have under applicable consumer protection laws.
Contact Us
If you have any questions about shipping, feel free to reach out:
📧 support@virtrue.gg
📍 Based in Connecticut, USA
🕘 Support Hours: Monday–Friday, 9am–5pm ET