Shipping Policy
At Virtrue, we work hard to process and ship orders as quickly and accurately as possible.
Order Processing
Orders are typically processed within 1–3 business days (excluding weekends and holidays).
Once your order has shipped, you will receive a confirmation email with tracking information.
Shipping Rates & Delivery Times
Shipping rates and delivery estimates are calculated at checkout based on your location and selected shipping method.
Delivery times are estimates provided by the carrier and may vary due to factors outside our control.
Shipping Carriers
We ship orders using trusted third-party carriers such as USPS, UPS, or other regional carriers, depending on the product and destination.
Shipping Delays
Virtrue is not responsible for shipping delays caused by:
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Carrier delays
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Weather conditions
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Incorrect or incomplete shipping addresses
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Other circumstances beyond our control
Refunds are not issued for carrier-related delivery delays.
Incorrect Addresses
Please ensure your shipping address is entered correctly at checkout.
Virtrue is not responsible for orders delayed or lost due to incorrect address information provided by the customer.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 15 days of delivery at support@virtrue.gg so we can make it right.
Contact Us
If you have any questions about shipping, feel free to reach out:
📧 support@virtrue.gg
📍 Based in Connecticut, USA
🕘 Support Hours: Monday–Friday, 9am–5pm EST